Payment Policy for Turtleknots.in
At Turtleknots.in, we strive to provide a seamless and secure payment experience. Please review our payment policy below to understand your options and responsibilities.
1. Accepted Payment Methods
We accept the following payment options via our trusted gateways, Razorpay, PhonePe, and Cashfree:
- Online Payments:
- Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
- Net Banking
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Mobile Wallets
- EMI Options (subject to bank terms)
- Cash on Delivery (COD):
- Full COD: Pay the entire order amount in cash upon delivery.
- Partial COD: Pay a minimum advance (20% of order value) online, with the remaining balance paid in cash during delivery.
2. COD Terms & Conditions
- Eligibility:
- COD is available only for orders shipped within India.
- Minimum order value of ₹500 for COD options.
- Partial COD requires an advance payment at checkout.
- Restrictions:
- COD is not available for international shipments.
- High-value orders may require full prepayment (determined at checkout).
3. Payment Security
- All transactions are processed through PCI-DSS compliant gateways with SSL encryption.
- We do not store your card/bank details.
4. Order Confirmation
- Successful payments trigger an email/SMS confirmation with order details.
- Failed Payments: Orders will not be processed. Retry payment or contact support.
5. Refunds & Cancellations
- Prepaid Orders: Refunds are processed to the original payment method within 7–10 business days.
- COD Orders: Refunds require bank details submission and may take 10–15 business days.
- Partial cancellations will adjust refunds proportionally.
6. Currency & International Payments
- Domestic Orders: Charged in INR (Indian Rupees).
- International Orders: Converted to your local currency (fees may apply by your bank/card issuer).
7. Shipping
- Pan India: Delivery timelines vary by location (see Shipping Policy).
- Worldwide: Prepaid orders only; customs/duties are the customer’s responsibility.
8. Customer Support
For payment-related queries, contact us:
- Email: support@turtleknots.in
- Phone: +91-99810 96722(Mon–Sat, 10 AM – 6 PM IST)
9. Policy Updates
We reserve the right to modify this policy. Changes will be effective immediately upon posting on our website.
Last Updated: 18 May 2025
By using Turtleknots.in, you agree to adhere to this payment policy. Thank you for shopping with us! 🛍️