Privacy Policy for TurtleKnots.in
Last Updated: 18 May 2025
Welcome to TurtleKnots.in (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Privacy Policy complies with Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011. By using our website, you agree to the terms outlined below.
1. Information We Collect
We collect the following data to provide and improve our services:
- Personal Information: Name, email, phone number, shipping/billing address, and payment details (processed securely via third-party gateways like Razorpay/Cashfree?PhonePe). We do not store credit/debit card details.
- Automated Data: IP address, device type, browser, browsing behavior, and cookies (see Section 6).
- Third-Party Data: Social media profiles (if linked) or information from partners (with consent).
2. How We Use Your Information
Your data is used to:
- Process orders and deliver products.
- Provide customer support and account management.
- Personalize your experience (e.g., product recommendations).
- Send marketing communications (opt-out available via email or account settings).
- Improve website functionality and analyze trends.
- Comply with legal obligations.
3. Sharing Your Information
We may share data with:
- Service Providers: Payment gateways, logistics partners, and IT vendors (subject to confidentiality agreements).
- Legal Authorities: To comply with court orders, fraud prevention, or safety investigations.
- Business Transfers: In case of mergers/acquisitions (users will be notified).
- With Your Consent: For promotions or partnerships.
Third parties have their own privacy policies; we are not responsible for their practices.
4. Data Security
We implement:
- SSL encryption for transactions.
- Secure servers with limited access.
- Regular security audits.
Note: While we strive to protect your data, no online method is 100% secure.
5. Your Rights
You may:
- Access/Correct your data via your account dashboard.
- Request Deletion of non-mandatory data (email support@turtleknots.in).
- Opt-out of marketing emails (unsubscribe link in emails).
- Withdraw Consent for data processing (may affect service availability).
Legal/operational data may be retained as required.
6. Cookies
- Types: Necessary (site function), analytics (Google Analytics), and marketing cookies.
- Manage: Adjust browser settings to block/delete cookies (may impact site usability).
7. Policy Updates
We may revise this policy periodically. Changes will be posted here with a revised “Last Updated” date. Continued use constitutes acceptance.
8. Contact Us
For questions, requests, or grievances:
- Email: support@turtleknots.in
- Address: Sushant Lok Phase 1, Sector 52a, Gurgaon
- Phone: +91-9981096722
Grievance Officer (as per IT Rules, 2011):
- Email: support@turtleknots.in
- Address: Sushant Lok Phase 1, Sector 52a, Gurgaon
- Phone: +91-9981096722
9. Additional Notes
- Age Restriction: Users under 18 must have parental consent.
- Third-Party Links: We are not responsible for external sites linked on our platform.
Thank you for trusting TurtleKnots.in. Shop confidently knowing your privacy is our priority!
[Effective Date: 18 May 2025]